Shannon is a great instructor and the course really opens your eyes to how important accountability and empowering employees is to solving customer issues.

Joshua Forrester - Clark Knapp Honda

Shannon was an incredible instructor. The information provided was very thorough and easy to follow and understand. There was a lot of helpful information to take away from this course that will help better my career!

Garrett Chaffin - Laird Noller Ford

This class is a good reminder of what we're supposed to do in our jobs and to provide excellent customer service.

David Lopez - HC MINI of Boston